Useful Contact Numbers for Tenants
Below is a list of telephone numbers which you may find useful.
During office hours (i.e. 9:30am-5.30pm, Monday-Friday) please phone our office telephone number – 020 8447 1222
Emergency Contact No.’s:-
During office hours (i.e. 9:30am-5.30pm, Monday-Friday) please phone our office telephone number –
020 8447 1222
In the event of an emergency ‘out of office’ hours please contact our mobile telephone number, i.e.
PLEASE DO NOT CALL OUR ‘OUT OF HOURS’ EMERGENCY MOBILE NUMBER DURING
OFFICE HOURS – THIS NUMBER SHOULD BE USED FOR EMERGENCIES ONLY!
07957 170 490
Police, Fire Brigade, Ambulance – Emergency
999 or 112
Police, Fire Brigade, Ambulance – Textphone users
18000
Non-emergency – Police
101
Non-emergency – Police Textphone users
18001 101
In the event of a Fire:-
Get everyone out of the property; phone 999 and ask for the fire brigade; switch off the power at the mains switch, but only if you can do this without putting yourself in danger; Important- never use water on electrical fires.
GAS
National Gas – Emergency Service
0800 111 999
National Gas – Emergency Service Textphone
0800 37 17 87
In the event of a Gas Leak :-
Do not turn electrical switches on or off; do not smoke, use matches or expose naked flames; open windows and doors to clear the gas; check to see if the gas has been left on or if a pilot light has gone out. If so, turn the appliance off. If not, there may be a leak. Turn off the gas supply at the meter by turning the mains gas tap to the OFF position; phone National Grid’s emergency number (from a fixed line telephone, not a mobile phone) free on 0800 111 999 (24 hours a day).
ELECTRICITY
Electricity Supply fault – EDF Eastern area
0800 7838 838
Electricity Supply fault – EDF London area
0800 0280 247
Electricity Supply fault – Southern Electric
08457 70 80 90
Electricity Supply fault – Textphone
0800 096 2929
In the event of: An Electricity Powercut or Supply Fault :-
Please phone EDF Energy free on 0800 7838 838 (24 hours a day) or 0800 028 0247 (24 hours a day).
WATER
Thames Water – Flooding or no supply
0845 920 0800
Thames Water – Leak Line
0800 714 614
Thames Water – Minicom or Typetalk
0845 7200 898
Affinity Water – Flooding or no Supply
0845 782 3333
Affinity Water – Leakspotters line
0800 376 5325
Affinity Special – Assistance Services
0845 155 2072
In the event of Flooding/ No Water Supply :–
in the event of flooding or a burst pipe switch off the power at the mains switch, but only if it’s safe to do so. If the area around the meter is flooded, do not touch the mains switch. Phone Thames Water on 0845 920 0800 (24 hours a day) or Affinity Water on 0845 782 3333 (24 hours a day).
NHS Direct
111
NHS Direct Textphone users
18001 111
Utility Supplier Contact Details for Tenants:-
Thames Water:
Non-metered & Metered Accounts
0800 980 8800
Textphone
0800 316 6899
Affinity Water – Metered Accounts
0345 357 2401
Affinity Water – Non-metered Accounts
0345 357 2402
British Gas:-
Gas & Electricity – both pre-payment & credit meters
0800 048 0202
Textphone
18001 0800 072 8626
E.ON:-
Prepayment meter (card/key top-up)
0333 202 4643
Credit meter (you receive a bill)
0345 303 3020
Smart meter (separate display inside your house)
0345 366 5976
Textphone
0800 056 6560
EDF Energy:-
For Gas & Electricity credit meters
0800 056 7777
Pre-payment (card/key) meters
0800 015 1733
Npower:–
Gas & Electricity – both pre-payment & credit meters
0800 073 3000
Textphone
0800 413 016
Southern Electric:-
For Gas & Electricity credit meters
0800 107 9639
Pre-payment (card/key) meters
0800 980 2481
Textphone
0800 622 839
Scottish Power:-
Gas & Electricity – both pre-payment & credit meters
0800 027 0072
Textphone
0800 027 9001
Utility Warehouse:-
Gas & Electricity – both pre-payment & credit meters
0800 781 4100
Textphone
0844 576 3500
First Utility:-
Gas & Electricity – both pre-payment & credit meters
01926 320 700
Textphone
18002 01926 320 700
Co-operative Energy:-
Gas & Electricity – both pre-payment & credit meters
0800 954 0693
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