Repairs Responsibilities

Central Housing Group will endeavour to carry out all repairs within our Repairs Priority response times, as outlined below:

Priority A: Maximum time for completion is 24 hours

  • Drinking water
  • Heating
  • Electrics unsafe
  • Flooding
  • Blocked drains and sanitation
  • No lights or power
  • No lighting to communal areas (complete failure)
  • Dangerous electrical faults (exposed wires, overheating of switches or sockets, flickering lights)
  • Burst pipes, defective tanks or serious leaks causing flooding
  • Blocked drains or blocked toilets
  • Gas leaks (normally reported to British Gas)
  • Dangerous structures – floors, ceilings, walls etc.
  • Removal of racist or sexist graffiti, or graffiti of an offensive nature to gay men and lesbians
  • Provision of temporary heating to vulnerable tenants
  • Replacement of missing or badly damaged manhole covers

Priority B: Maximum time for completion 5 working days

  • Replacement of a broken toilet pan
  • Blocked waste pipes (other than toilets: see above)
  • No cold water supply to bath and basin
  • Restoring heating and/or hot water (temporary heaters should be supplied where necessary)
  • Temporary repairs to cover defective flat or pitched roots where there is serious water penetration
  • Mending minor leaks on water pipes
  • Repairing leaking cone/soil joints to toilets
  • Repairing leaks to soil pipes/soil vent pipes generally
  • Repairing or renewing ball valves (overflows, water hammer)
  • Repairing defective extractor fan (internal bathroom/kitchen only)
  • Replacing broken wash hand basin
  • Repairing defective entry-phone system
  • Restoring flush to toilets
  • Broken fridge/freezer
  • Leak/damage patch
  • Infestations
  • Broken glazing
  • Blocked down pipes/guttering
  • Sealants coming unstuck
  • Repairs to defective kitchen appliances (fridge/cooker)

Priority C: Maximum time for completion 28 working days

  • Re-securing wash basin
  • Repairing blocked and/or damaged rain-water gutters and pipes
  • Replacing glazing to communal areas
  • Replacing chimney pot or cowl
  • Replacing fittings to windows and /or external doors
  • Mending faulty taps
  • Replacing zinc or lead flashings
  • Replacing ridge/eves tiles and cement filets
  • Replacing or repairing internal fire doors
  • Replacing defective fire bricks or parts for open fires
  • Repairing and/or replacing fittings for metal casement windows and doors
  • Replacing window sash fastener/sash cord
  • Replacing rotten or defective flooring
  • Replacing toilet cistern
  • Replacing waste trap or fitting
  • Repairing faulty stop valve or drain down cock
  • Replacing bath
  • Replacing kitchen units (including sink units/taps)
  • Replacing external doors
  • Replacing window/frames
  • Dry lining condensation treatment
  • Repairing or replacing wall tiling/splash backs
  • Replacing loose or defective flooring (not dangerous)
  • Fixing or replacing air bricks
  • Repairing or renewing tile surrounds
  • General brickwork repairs (rebuilding piers, boundary walls)
  • Repairing or replacing stone, concrete, tile or wooden window sills
  • Repairing timber staircases (not dangerous)
  • Replacing or repairing external fascia/soffit/barge boards
  • Repairing or replacing fencing/gates
  • Redecoration following repair works
  • Replacing gully grid
  • Plaster repairing gully grid
  • Plaster repairs to ceilings or walls
  • External rendering
  • Repairing internal floor screeds
  • Repairing external floor screeds
  • Repairing external paving/concrete aprons
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Registered Office: Woodgate Studios, 2-8 Games Road, Cockfosters, Hertfordshire, EN4 9HN | Registered in England and Wales | Registered Company No. 3961047 | VAT Registration No. 752 6015 48


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