Repairs Responsibilities
Central Housing Group will endeavour to carry out all repairs within our Repairs Priority response times, as outlined below:
Priority A: Maximum time for completion is 24 hours
- Drinking water
- Heating
- Electrics unsafe
- Flooding
- Blocked drains and sanitation
- No lights or power
- No lighting to communal areas (complete failure)
- Dangerous electrical faults (exposed wires, overheating of switches or sockets, flickering lights)
- Burst pipes, defective tanks or serious leaks causing flooding
- Blocked drains or blocked toilets
- Gas leaks (normally reported to British Gas)
- Dangerous structures – floors, ceilings, walls etc.
- Removal of racist or sexist graffiti, or graffiti of an offensive nature to gay men and lesbians
- Provision of temporary heating to vulnerable tenants
- Replacement of missing or badly damaged manhole covers
Priority B: Maximum time for completion 5 working days
- Replacement of a broken toilet pan
- Blocked waste pipes (other than toilets: see above)
- No cold water supply to bath and basin
- Restoring heating and/or hot water (temporary heaters should be supplied where necessary)
- Temporary repairs to cover defective flat or pitched roots where there is serious water penetration
- Mending minor leaks on water pipes
- Repairing leaking cone/soil joints to toilets
- Repairing leaks to soil pipes/soil vent pipes generally
- Repairing or renewing ball valves (overflows, water hammer)
- Repairing defective extractor fan (internal bathroom/kitchen only)
- Replacing broken wash hand basin
- Repairing defective entry-phone system
- Restoring flush to toilets
- Broken fridge/freezer
- Leak/damage patch
- Infestations
- Broken glazing
- Blocked down pipes/guttering
- Sealants coming unstuck
- Repairs to defective kitchen appliances (fridge/cooker)
Priority C: Maximum time for completion 28 working days
- Re-securing wash basin
- Repairing blocked and/or damaged rain-water gutters and pipes
- Replacing glazing to communal areas
- Replacing chimney pot or cowl
- Replacing fittings to windows and /or external doors
- Mending faulty taps
- Replacing zinc or lead flashings
- Replacing ridge/eves tiles and cement filets
- Replacing or repairing internal fire doors
- Replacing defective fire bricks or parts for open fires
- Repairing and/or replacing fittings for metal casement windows and doors
- Replacing window sash fastener/sash cord
- Replacing rotten or defective flooring
- Replacing toilet cistern
- Replacing waste trap or fitting
- Repairing faulty stop valve or drain down cock
- Replacing bath
- Replacing kitchen units (including sink units/taps)
- Replacing external doors
- Replacing window/frames
- Dry lining condensation treatment
- Repairing or replacing wall tiling/splash backs
- Replacing loose or defective flooring (not dangerous)
- Fixing or replacing air bricks
- Repairing or renewing tile surrounds
- General brickwork repairs (rebuilding piers, boundary walls)
- Repairing or replacing stone, concrete, tile or wooden window sills
- Repairing timber staircases (not dangerous)
- Replacing or repairing external fascia/soffit/barge boards
- Repairing or replacing fencing/gates
- Redecoration following repair works
- Replacing gully grid
- Plaster repairing gully grid
- Plaster repairs to ceilings or walls
- External rendering
- Repairing internal floor screeds
- Repairing external floor screeds
- Repairing external paving/concrete aprons
