We have adopted safety measures to mitigate the spread of COVID-19

During these unprecedented times, we would like to assure our tenants, landlords, contractors & local authority partners that we have been very closely monitoring the situation regarding COVID-19 and we will continue to operate the business whilst still ensuring that we carry out the appropriate measures to keep our colleagues, contractors, tenants & landlords safe.

For the interim, a minimal number of our colleagues now operate within our office on a daily basis but we will continue to provide our normal and emergency services to our tenants, with most colleagues’ primarily still working from home.

We are actively continuing to monitor the COVID-19 situation within the UK and be assured that we are taking every necessary step to maintain the health, safety and wellbeing of all our residents, landlords, contractors and colleagues.

We are fully committed to following all Government and Public Health England advice and will update if our response changes.


Regarding Central Housing Group

All Central Housing Group colleagues have been reminded of Government guidance regarding hygiene and all are aware of Covid infection protocols.

Appropriate masks, hand sanitisers, disinfectants and sinks for handwashing are available in our office for colleagues to use regularly.

Central Housing Group provide company vehicles to enable our visiting colleagues to visit our residents when necessary.


Regarding Residents

All our colleagues have been instructed that before making appointments, they must ask residents if they are either showing any symptoms of COVID-19, or if they are self-isolating.

If the answer is yes to either question, our colleagues will not be able to visit the property unless it is on an emergency basis and subject to all precautionary health and safety measures being undertaken.

All Central Housing Group colleagues responding to emergencies are provided with appropriate masks, protective gloves and hand sanitisers.

Please note that we have temporarily suspended all routine property inspections and we are primarily visiting properties only in response to emergency repair or management issues.

If you wish to report a non-urgent repair please use our form here.


Regarding Properties falling Vacant

For any property being vacated by a resident with a confirmed case of COVID-19, our cleaning contractor will carrying out a professional clean to thoroughly disinfect the property after the tenant has vacated and prior to re-letting of the property.


Landlords with a Property to let

If you are a landlord with a property to let in north, east or west London areas then please complete our website enquiry form here.

At present we are able to visit and inspect your property whilst current Government guidance is in place and, whilst we can advise on how our scheme operates via telephone & email, we are also able to visit and inspect your property whilst Government advice declares it safe to do so.


Contact us

If you have any concerns or further queries please do not hesitate to contact us.


End of mandatory COVID-19 restrictions

Following the Prime Minister’s announcement on 21st February 2022 of the end of Covid-19 restrictions with effect from 24th February 2022, we have now reopened our office.


Regarding Central Housing Group

We have decided to continue with appropriate health and safety measures and are operating with reduced personnel numbers in the office whilst our remaining colleagues continue to work from home.


Regarding Residents

All bi-monthly property inspections are still being carried out by telephone. This situation will be monitored closely before we are able to return to normal site inspections of residents’ properties.

As previously stated, all Central Housing Group colleagues responding to emergencies will continue to be provided with appropriate masks, protective gloves and hand sanitisers when visiting residents.

If you wish to report a non-urgent repair please use our form here


Contact us

If you have any concerns or further queries please do not hesitate to contact us.


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Registered Office: Woodgate Studios, 2-8 Games Road, Cockfosters, Hertfordshire, EN4 9HN | Registered in England and Wales | Registered Company No. 3961047 | VAT Registration No. 752 6015 48

 

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