Property Management And Complaints - CHG

Landlords Avoid Property Management And Complaints

A survey of 500 landlords suggest the vast majority want to avoid contact with tenants and instead want letting agents to handle property management and complaints.

The results of the survey, conducted last month, show that over 85 per cent of landlords don’t want to deal directly with tenants and almost 90 per cent are unhappy about tenants calling or emailing them directly with property management and complaints.

“Many landlords work either full or part-time and need the support of an agent to help them with managing the relationship with the tenant” claims Jane Morris, managing director of PropertyLetByUs, the online letting agency which commissioned the research.

“We know from our research that 66 per cent of landlords find managing their properties more stressful than their full, or part time jobs, and dealing with tenant complaints is a top cause of stress.

“Landlords are under a huge amount of pressure with mounting legislative and tax changes. Agents can be a big help for landlords, offering a range of services that help reduce their workload and ensure they are fully compliant with legislation” she says.

Blog Post from Letting Agent Today

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