Useful Contact Numbers for Tenants:-
During office hours (i.e. 9:30am-5.30pm, Monday-Friday) please phone our office telephone number – 020 8447 1222
Emergency Contact No.’s:-
PLEASE DO NOT CALL OUR ‘OUT OF HOURS’ EMERGENCY MOBILE NUMBER DURING
OFFICE HOURS – THIS NUMBER SHOULD BE USED FOR EMERGENCIES ONLY!
In the event of a Fire:-
Get everyone out of the property; phone 999 and ask for the fire brigade; switch off the power at the mains switch, but only if you can do this without putting yourself in danger; Important- never use water on electrical fires.
In the event of a Gas Leak :-
Do not turn electrical switches on or off; do not smoke, use matches or expose naked flames; open windows and doors to clear the gas; check to see if the gas has been left on or if a pilot light has gone out. If so, turn the appliance off. If not, there may be a leak. Turn off the gas supply at the meter by turning the mains gas tap to the OFF position; phone National Grid’s emergency number (from a fixed line telephone, not a mobile phone) free on 0800 111 999 (24 hours a day).
In the event of: An Electricity Powercut or Supply Fault :-
Please phone EDF Energy free on 0800 7838 838 (24 hours a day) or 0800 028 0247 (24 hours a day).
In the event of Flooding/ No Water Supply :–
in the event of flooding or a burst pipe switch off the power at the mains switch, but only if it’s safe to do so. If the area around the meter is flooded, do not touch the mains switch. Phone Thames Water on 0845 920 0800 (24 hours a day) or Affinity Water on 0845 782 3333 (24 hours a day).
Utility Supplier Contact Details for Tenants:-
Textphone 18001 0800 072 8626
Textphone 0800 413 016
Textphone 0800 027 9001
Textphone 0844 576 3500
Textphone 18002 01926 320 700