Useful Contact Numbers for Tenants:-

Below is a list of telephone numbers which you may find useful.

During office hours (i.e. 9:30am-5.30pm, Monday-Friday) please phone our office telephone number – 020 8447 1222

Emergency Contact No.’s:-

During office hours (i.e. 9:30am-5.30pm, Monday-Friday) please phone our office telephone number – 020 8447 1222
In the event of an emergency ‘out of office’ hours please contact our mobile telephone number, i.e. 07957 170 490

PLEASE DO NOT CALL OUR ‘OUT OF HOURS’ EMERGENCY MOBILE NUMBER DURING
OFFICE HOURS
– THIS NUMBER SHOULD BE USED FOR EMERGENCIES ONLY!

Police, Fire Brigade, Ambulance – Emergency 999 or 112
Police, Fire Brigade, Ambulance – Textphone users 18000
Non-emergency – Police 101
Non-emergency – Police Textphone users 18001 101

In the event of a Fire:-

Get everyone out of the property; phone 999 and ask for the fire brigade; switch off the power at the mains switch, but only if you can do this without putting yourself in danger; Important- never use water on electrical fires.

GAS

National Gas – Emergency Service 0800 111 999
National Gas – Emergency Service Textphone 0800 37 17 87

In the event of a Gas Leak :-

Do not turn electrical switches on or off; do not smoke, use matches or expose naked flames; open windows and doors to clear the gas; check to see if the gas has been left on or if a pilot light has gone out. If so, turn the appliance off. If not, there may be a leak. Turn off the gas supply at the meter by turning the mains gas tap to the OFF position; phone National Grid’s emergency number (from a fixed line telephone, not a mobile phone) free on 0800 111 999 (24 hours a day).

ELECTRICITY

Electricity Supply fault – EDF Eastern area 0800 7838 838
Electricity Supply fault – EDF London area 0800 0280 247
Electricity Supply fault – Southern Electric 08457 70 80 90
Electricity Supply fault – Textphone 0800 096 2929

In the event of: An Electricity Powercut or Supply Fault :-

Please phone EDF Energy free on 0800 7838 838 (24 hours a day) or 0800 028 0247 (24 hours a day).

WATER

Thames Water – Flooding or no supply 0845 920 0800
Thames Water – Leak Line 0800 714 614
Thames Water – Minicom or Typetalk 0845 7200 898
Affinity Water – Flooding or no Supply 0845 782 3333
Affinity Water – Leakspotters line 0800 376 5325
Affinity Special – Assistance Services 0845 155 2072

In the event of Flooding/ No Water Supply :–

in the event of flooding or a burst pipe switch off the power at the mains switch, but only if it’s safe to do so. If the area around the meter is flooded, do not touch the mains switch. Phone Thames Water on 0845 920 0800 (24 hours a day) or Affinity Water on 0845 782 3333 (24 hours a day).

NHS Direct 111
NHS Direct Textphone users 18001 111

 

Utility Supplier Contact Details for Tenants:-

Thames Water: Non-metered & Metered Accounts 0800 980 8800
Textphone 0800 316 6899
Affinity Water – Metered Accounts 0345 357 2401
Affinity Water – Non-metered Accounts 0345 357 2402

British Gas:-

Gas & Electricity – both pre-payment & credit meters 0800 048 0202

Textphone 18001 0800 072 8626

E.ON:-

Prepayment meter (card/key top-up) 0333 202 4643
Credit meter (you receive a bill) 0345 303 3020
Smart meter (separate display inside your house) 0345 366 5976
Textphone 0800 056 6560

EDF Energy:-

For Gas & Electricity credit meters 0800 056 7777
Pre-payment (card/key) meters 0800 015 1733

Npower:

Gas & Electricity – both pre-payment & credit meters 0800 073 3000

Textphone 0800 413 016

Southern Electric:-

For Gas & Electricity credit meters 0800 107 9639
Pre-payment (card/key) meters 0800 980 2481
Textphone 0800 622 839

Scottish Power:-

Gas & Electricity – both pre-payment & credit meters 0800 027 0072

Textphone 0800 027 9001

Utility Warehouse:-

Gas & Electricity – both pre-payment & credit meters 0800 781 4100

Textphone 0844 576 3500

First Utility:-

Gas & Electricity – both pre-payment & credit meters 01926 320 700

Textphone 18002 01926 320 700

Co-operative Energy:-

Gas & Electricity – both pre-payment & credit meters 0800 954 0693