Tenants

Tenant information

Central Housing Group has a well established reputation for ensuring that our tenants are comfortably provided for. We ensure that your accommodation meets the standards required by legislation and also by the local authorities who house you with us.

Landlords have a duty of care to provide a clean, safe and functional environment. Tenants have a duty of care to respect the property of the landlords and to keep the accommodation clean and in good order.

Moving in
Before you move in, we ensure the property is clean, well decorated and of a good standard of repair and safety. We take meter readings of gas and electricity supplies where applicable and arrange the setting up of all utility accounts for you. You have to pay them yourselves (unless you are occupying the accommodation on a ‘Nightly Paid’ or ‘Bed & Breakfast’ basis).

When you move into the property, we make sure you are settled. We answer any questions you have and show you where everything is and make sure that you know how to operate the appliances.

We give you:-
• a tenant Information Welcome pack – maps, information on local schools and nurseries, public transport, doctors, dentists, places of worship, appliance instructions, etc.
• a procedures document about dealing with emergencies
• information on how to report a repair
• a document with our terms and conditions for occupying the property

Contact with us
We have staff that look after our tenants’ accommodation. They are very experienced and will help you if they can.

If you have a problem with your accommodation or a question, please contact our office during working hours – 9.30am to 5.30pm, Monday to Friday:-

telephone 020 8447 1222.

Tenant responsibilities

A tenant’s full set of obligations and responsibilities will be set out in a document.

Tenants are responsible for the payment of bills for gas and electricity (unless you are occupying your accommodation on a ‘Nightly Paid’ or ‘Bed & Breakfast’ basis). You are also responsible for telephone bills and for keeping your property in a good state of cleanliness, decoration and repair.

You have an obligation to the landlord to make sure you, or members of your household or your visitors, do not cause any damage to the property or contents, or cause annoyance to your neighbours. You have to make good any damage you cause.

Property inspections
As property managers, we will carry out property inspections on behalf of the Local Authority and your Landlord. We will arrange a day and time that is convenient for you.

Report a repair
You must report to us anything in the property that is broken or looks like it is about to break or looks like it may be dangerous.